Privacy Policy – Sunimals

At Sunimals, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

1. Information We Collect

When you use our website, we may collect:

• Personal information: name, email, phone number, shipping address, provided voluntarily during registration or checkout.
• Payment information: processed securely via PayHere; we do not store full credit/debit card details.
• Technical information: IP address, browser type, device information, and browsing patterns collected automatically via cookies or similar technologies.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including shipping and delivery.
• Communicate with you regarding your orders, returns, or customer support inquiries.
• Personalize your shopping experience and send relevant product recommendations or promotions (with your consent).
• Improve our website, products, and services based on feedback and usage patterns.
• Detect and prevent fraud or unauthorized activity on our website.

3. Sharing Your Information

We respect your privacy and do not sell or trade your personal information. We may share information only in the following cases:

• Service providers: Trusted third-party providers, including PayHere, shipping partners, and website service providers, who are contractually obligated to protect your data.
• Legal requirements: If required by law, court order, or valid legal request.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security over the internet or electronic storage.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You may disable cookies via your browser settings, but some features of the website may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Marketing Communications

With your consent, we may send you promotional emails or messages about products, offers, or updates. You can opt out at any time by following the unsubscribe instructions in our communications.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date. Please review periodically to stay informed.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us via the details provided on our website.