Shipping Policy

Thank you for shopping with Sunimals. Please review our shipping policy below to understand how and when your orders will be delivered.

Shipping Coverage

Currently, we deliver only within Sri Lanka.
International shipping is not available at this time.

Shipping Charges

• Shipping charges apply to all orders
• The shipping fee will be clearly displayed at checkout before payment confirmation

Order Processing Time

• Orders are processed after successful payment confirmation
• Orders placed on weekends or public holidays will be processed on the next working day

Delivery Time

• Estimated delivery time is 3 to 5 working days from the date of order confirmation
• Delivery times may vary depending on location, weather conditions, or courier service delays

Courier Service

We use reliable local courier partners to ensure safe and timely delivery of your orders.

Delivery Responsibility

• Please ensure that the delivery address and contact details provided at checkout are accurate
• Sunimals will not be responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer

Delays

While we strive to meet estimated delivery timelines, unforeseen circumstances such as courier delays, natural events, or public holidays may affect delivery schedules. We appreciate your understanding in such cases.

Damaged Packages During Delivery

If your package arrives visibly damaged, please contact us immediately upon delivery with photos or videos for verification. This will help us assist you promptly.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team. We are happy to assist you and ensure a smooth shopping experience with Sunimals.