Refund Policy

Thank you for shopping at Sunimals.

Returns

• Returns accepted within 24 hours of delivery.
• Items must be unused, unwashed, and in original packaging.
• Return requests after 24 hours are not accepted.

Handloom Note

• Minor variations in color, weave, texture, or measurements are natural and not defects.

Refunds

• Inspected items approved for refund will be processed via PayHere within 7 working days.
• Original shipping costs are non-refundable.
• Processing time may vary by bank/payment provider.

Exchanges

• Contact us within 24 hours for size, color, or style exchanges.
• Subject to availability and inspection.

Non-Returnable Items

• Gift cards
• Custom/personalized items
• Items returned after 24 hours
• Used, washed, or damaged items

Damaged or Defective Items

• Contact us immediately with photos/videos.
• Sunimals will offer replacement or refund; return shipping is covered if our error.

Return Shipping

• Customers pay return shipping unless the return is due to Sunimals’ error.

Contact

• Email or call our customer support for assistance.